Q. My customers are paying for Cloverly, not me. Why do I have to add a credit card?

A. When a customer places an order on your ecommerce store, funds from any additional Cloverly charge flow to you as part of the order. We need a way to collect those funds so that we can offset the carbon footprint of the shipping on behalf of the customer.

Accordingly, we work on a credits-based system. You buy credits in advance that are drawn down as orders are placed on your store. When your credits reach zero, the system will automatically recharge your account. The default recharge rate is $5, but you can change it to whatever you like in the Cloverly.com settings.

Q. When I install the Cloverly app, it asks me for a lot of permissions. Is that OK?

A. During a successful checkout, Shopify contacts Cloverly twice. First, Cloverly is contacted when the customer enters the cart screen to retrieve an offset quote. Second, if the customer chooses the checkbox, Cloverly is contacted after a successful order is placed.

The only Shopify mechanism we have that lets us know if an order is successful (the second time we’re contacted) is called a webhook, which you can read about here. The webhook contains information about the order. The only information that Cloverly stores on its servers is the customer’s zip code and the weight of the package. We do not store personal information about the customer. You can read more about our privacy policy at https://cloverly.com/privacy-policy.

In order for us to receive webhook data, Shopify will ask you to approve order-level access when installing the app. We’ve contacted Shopify to ask if we can request a webhook that gives us only the information we need to complete the order.